Configure Webhooks
The Webhooks feature in Appointr enables users to connect with other web applications seamlessly. With this feature, users can set up automated messages and updates to custom URLs. Webhooks enable the sending of data from Appointr to any other application, allowing for efficient data sharing and integration across various platforms.
In order to use Webhooks, you need to Enable this feature on the Features & Integration page. Once enabled, you can set up your webhooks by clicking on the ‘Set Up‘ button. This will take you to the page where you can create your webhooks. At this stage, you will see that no webhooks exist, so let’s create some!
In the top right corner, you will find the ‘Create Webhook‘ button. Click on this button to create various types of Webhooks:
Appointment Booked
Appointment Canceled
Appointment has been rescheduled
Appointment status has been changed
Customer Created
These types of webhooks correspond to the events in Appointr that would trigger them to be sent.
Please note that, at this stage, you can only create a single webhook for each type. This means there can be only one ‘Appointment Booked’ webhook, one ‘Appointment Canceled’ webhook, and so on.
When configuring your Webhooks in Appointr, you will have access to various settings:
Name: This allows you to title your webhook for easy identification.
Website URL: Enter the URL of your application where you want the webhook information from Appointr to be sent. This enables you to integrate Appointr data into other applications as needed.
Additionally, Appointr offers a handy feature to test your Webhooks:
Send Test Webhook: This option sends dummy data to the specified URL. It provides a preview of the information that will be sent for each appointment triggered by the webhook. The following appointment details are included:
Appointment Status
Appointment Start Date
Appointment Start Time
Appointment Start Date and Time
Appointment End Date
Appointment End Time
Appointment End Date and Time
Appointment Price
Customer Full Name
Customer First Name
Customer Last Name
Customer Email
Customer Phone
Employee Full Name
Employee First Name
Employee Last Name
Employee Email
Employee Phone
Service Category
Service Name
Service Duration
Service Price
Extras
Location Name
Location Address
Location Phone
Custom Fields
This allows you to ensure that the webhook is correctly configured to send the necessary information for your integration needs.
Please note that the data sent will be formatted according to the settings you have chosen in Appointr. When using Webhooks, the information is transmitted via a POST request.
When setting up your Webhooks in Appointr, you have the option to utilize a ‘Verification Token‘. Clicking on this button (next to the “Create Webhook” button) will prompt a pop-up window where you can view and copy your verification token.
By utilizing the Verification Token, each webhook request sent from Appointr to your application can be authenticated, ensuring that the data received is indeed originating from Appointr. This token is included in the Authorization Header of the webhook request for added security.
As a testament to the versatility of webhooks, teams from Pabbly and KonnectzIT have successfully created integrations with Appointr, showcasing the possibilities for seamless integration with external applications.
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